Privacy Policy

Our website address is https://flighthotelreservation.com. This Privacy Policy describes how we collect, use and protect the personal information you share with us when you order flight reservations, hotel bookings or travel insurance documents.

When you place an order we ask for the minimum information needed to prepare your documents: your full name, email address, phone number, passport number (optional), travel dates, travel origin and destination, and the names of any co-travelers you add to the booking.

When you pay, card data is collected and processed directly by our payment provider (Ziina). We never see or store your full card number or CVV on our servers.

We also collect standard technical data when you visit the site — your IP address, browser type and user agent string — for security monitoring, fraud prevention and analytics.

We use your information to:

• Prepare and deliver the documents you ordered.
• Send you order confirmations, receipts and delivery emails.
• Respond to support requests and refund enquiries.
• Prevent fraud, abuse and chargebacks.
• Comply with legal, tax and regulatory obligations.

We use cookies to keep you signed in, remember your language preference and improve your experience. Some cookies are set by third-party services embedded on the site (such as live chat, translations and analytics); these operate under their own privacy policies.

Pages on this site may include embedded content (for example videos, images or widgets). Embedded content from other websites behaves in the exact same way as if you had visited those sites directly, and those sites may collect data about you, use cookies and monitor your interaction with the embedded content.

We share only the data strictly necessary to fulfil your order with the partners involved in that order: airlines and their GDS systems, hotel reservation networks, our travel insurance underwriter and our payment processor. We do not sell your personal data to anyone, ever.

IP addresses may be included in security and password-reset emails.

Order records are retained for as long as needed to provide the service, respond to support or refund requests and meet our legal and accounting obligations. You can request a copy or deletion of your data at any time.

You may request access to the personal data we hold about you, ask us to correct or delete it, or object to certain kinds of processing. Some information we are required to retain for legal or tax reasons cannot be deleted.

Your connection to our site is encrypted using HTTPS. Payments are processed on Ziina's PCI-DSS certified infrastructure with 3D Secure authentication enabled.

For any privacy-related request, please reach out through the contact options on our site and we will respond within a reasonable time.